Account Manager

We’re looking for an organized, client-obsessed account manager who takes pride in keeping clients happy and results flowing.

  • Remote position
  • Full Time (8 hours / day)

Introduction From Jordan: please watch this summary video. Video not loading? Watch it on Loom.

About The Role

We work with 7–8 figure e-commerce brands and get them amazing results with email marketing, regularly adding 30–50% to their business, which means hundreds of thousands of dollars in extra monthly revenue.

You’ll run your own pod of clients from A to Z. You’ll be their main point of contact, own their strategy, and lead a dedicated copywriter, designer and Klaviyo tech to deliver it.

You’ll own retention. Your job is to make clients so happy they never want to leave.

We’re looking for someone who wants to learn, develop and take their career to the next level.

30–50%

regularly added to our clients’ business.

If you’re looking for a comfortable, box-checking job, this isn’t it.

If you want to become a top-tier account manager and run accounts like you own them, keep reading.

The Role & Responsibilities

We’re a done-for-you email marketing agency and a Klaviyo partner. Our client work runs in pods. Each pod serves around 10 clients and has its own account manager, copywriter, designer and Klaviyo tech lead. You’ll lead one pod.

Core Responsibilities

Strategy

Build email and SMS flow and campaign strategies based on each brand’s goals and performance data.

Client relationship

Be the main point of contact for every client in your pod. Run weekly or fortnightly calls, especially in a client’s first months.

Production

Manage production from start to finish, from ideation through copy, design, build and deployment.

Quality control

QA every email before launch so it’s 100% error-free.

Team leadership

Organize your pod’s workflow across all accounts, and delegate clear action items to your team and to clients.

Secondary Responsibilities

  • Flag at-risk accounts early and escalate to the account director with a plan to fix them.
  • Make sure work is live and the client is happy before their next invoice goes out.
  • Identify client wins and feed them to marketing as case studies.
  • Spot upsell opportunities, such as SMS, popups and extra campaigns.
  • Stay current on email and SMS best practice, and bring new ideas to your clients and the team.
  • Stay responsive on Slack and show up to the daily team call.

KPIs

  • Pod churn under 5%
  • Average account performance 30%+
  • Upward trend in flagged accounts
  • Every deliverable shipped on time and error-free
  • Client calls held on schedule

What success looks like

Your clients see great results and stay. Your team knows exactly what to work on every day without being chased. Problems reach the account director with a fix attached, not as a surprise, and your pod runs without the founder ever needing to step in.

Skills & Requirements

  • 2+ years in an account management role at a digital marketing agency
  • Strong knowledge of the e-commerce and DTC ecosystem
  • Email marketing experience preferred. Klaviyo experience is a big plus.
  • Confident running client calls and handling difficult conversations
  • Strong organization skills: you can juggle around 10 accounts and a team without anything slipping
  • Experience leading or delegating to designers, copywriters or other team members
  • High attention to detail, with no tolerance for errors in client-facing work
  • Fluent English with clear, professional written communication
  • Coachable but not dependent on micromanagement: we want a problem-solver who takes ownership
  • Must be able to work UK timezone

Compensation & Benefits

$36k

Base salary for this role is $36k/year. You will be paid a bonus on top of this.

Benefits

  • A culture that balances freedom and flexibility with responsibility
  • Competitive salary
  • 15 days of paid vacation a year
  • Great career growth opportunities
  • Remote work with a flexible schedule
  • Free gym membership and other health perks
  • Access to continuing education and relevant training

About Us

Please make sure you go through this before applying.

Next Steps

Please watch and read all of the information here. If you are sure that you are the right candidate for the job, please then fill out the application form.

We will then be in touch with information on the next steps:

  1. Test task

    A test task where you will complete tasks similar to those that you would on the job.

  2. Final round interview

    A final round interview with our team.

Fill out the application form

Please note: if you do not fill out the form completely or with due care and attention your application will not be considered.